Customer Care

Orders & Payment
Payment Methods

We work with a leading Payment Gateway that supports over 100+ payment modes including Credit and Debit Cards (Visa, Mastercard, Rupay, AMEX, Diners), Net Banking from top 50+ banks, UPI (Web Collect & UPI Intent), Online Wallets, EMI and NEFT/RTGS payments.

The payment gateway is PCI DSS Level 1 compliant ensuring highest level of security.

COD is also available on select pin codes.

     

    Orders

    Once orders are placed, an order confirmation email is sent.

    If you have any urgent changes please contact our team ASAP by clicking HERE.

    We are unable to change or cancel an order once it has been shipped.

    Shipping & Delivery
    Shipping

    We partner with leading courier companies and offer free shipping across India on all orders.

    Orders received by 1 pm are usually dispatch on the same day or latest by next business day.

    Once the orders are dispatched, it usually takes 2-5 days for delivery depending on your location. However, actual delivery periods may vary depending on extraneous factors.

    Order Tracking

    Once orders are shipped, customers are kept updated about their order status through SMS and Emails.

    You can also track your orders HERE

    For any additional support, please contact us at: 
    Email: contact@offnorth.com | Whatsapp: +91 9667301140 | Tel: +91 124 4057374.

    Exchange, Returns & Refunds
    Exchange

    We offer free exchange for products bought on OffNorth.com for a period of 30 days from purchase.

    Please ensure that the garments are not worn / washed / damaged and all the original tags are attached.

    Only 1 exchange allowed per product / order.

    Items bought from Bargain Corner section are not eligible for exchange unless specified in the product listing.

    Exchanging an item is quick, easy and free. Just raise a Exchange Request Here .

    We arrange to have the packages picked up from you at no cost. In case we are unable to get a return pickup service at your pincode, we would request you to send the package to us and we will reimburse the cost of the same.

    For any additional support, please contact us at: 
    Email: contact@offnorth.com | Whatsapp: +91 9667301140 | Tel: +91 124 4057374.

    Returns

    We have a 30 days No-Questions-Asked return policy.

    Please ensure that the garments are not worn / washed / damaged and all the original tags are attached.

    Items which are exchanged will not be eligible for return.

    Items bought from Bargain Corner section are not eligible for return unless specified in the product listing.

    Returning an item to us is quick, easy and free. Just raise a Return Request Here.

    We arrange to have the packages picked up from you at no cost. In case we are unable to get a return pickup service at your pincode, we would request you to send the package to us and we will reimburse the cost of the same.

    For any additional support, please contact us at: 
    Email: contact@offnorth.com | Whatsapp: +91 9667301140 | Tel: +91 124 4057374.

    Refunds
    Once we’ve inspected the item, we’ll refund the price you paid, back to your original payment method.