Customer Care

Orders & Payment
Payment Methods

We work with a leading Payment Gateway that supports over 100+ payment modes including Credit and Debit Cards (Visa, Mastercard, Rupay, AMEX, Diners), Net Banking from top 50+ banks, UPI (Web Collect & UPI Intent), Online Wallets, EMI and NEFT/RTGS payments.

The payment gateway is PCI DSS Level 1 compliant ensuring highest level of security.

COD is also available on select pin codes.

     

    Orders

    Once orders are placed, an order confirmation email is sent.

    If you have any urgent changes please contact our team ASAP by clicking HERE.

    We are unable to change or cancel an order once it has been shipped.

    Shipping & Delivery
    Shipping

    We partner with FedEx and offer free shipping across India on all orders. In case a pin code is not serviced by FedEx, the order would be shipped through another courier.

    Orders received by 2 pm are usually dispatch on the same day or latest by next business day.

    Once the orders are dispatched, it usually takes 2-5 days for delivery. However, actual delivery periods may vary depending on extraneous factors.

    Order Tracking

    Once orders are shipped, customers are kept updated about their order status through SMS and Emails.

    You can also track your orders HERE

    For any additional support, please contact us at: 
    Email: contact@offnorth.com | Whatsapp: +91 9667301140 | Tel: +91 124 4057374.

    Exchange, Returns & Refunds
    Exchange

    We offer free exchange for products bought on OffNorth.com for a period of 30 days from purchase.

    Please ensure that the garments are not worn / washed / damaged and all the original tags are attached.

    Only 1 exchange allowed per product.

    Exchanging an item is quick, easy and free. Just raise a Exchange Request Here.

    For any additional support, please contact us at: 
    Email: contact@offnorth.com | Whatsapp: +91 9667301140 | Tel: +91 124 4057374.

    Returns

    We have a 30 days No-Questions-Asked return policy.

    Please ensure that the garments are not worn / washed / damaged and all the original tags are attached.

    Items bought in Sale can only be exchanged. No returns allowed on Sale Items.

    Returning an item to us is quick, easy and free. Just raise a Return Request Here.

    For any additional support, please contact us at: 
    Email: contact@offnorth.com | Whatsapp: +91 9667301140 | Tel: +91 124 4057374.

    Refunds
    Once we’ve inspected the item, we’ll refund the price you paid, back to your original payment method.